I started making Barrettes and Chignons in 93. The hammering was the hardest part to get right. I'm a medical massage therapist, so the number of shows I do is limited. As a 1 person shop, there is only so much I can produce and still keep my sanity. I accept phone and e-mail orders. E-mail is usually the best and fastest way to reach me. I generally answer an e-mail or phone call within 24 hours. If you haven't heard back from me, check the show schedule, I may be out of town, and I don't always have good e-mail access. I'll contact you when I get home. My guarantee will be good pretty much until I keel over of natural (or un-natural) causes, after that, you're on your own.